The 2014 annual “Best Practices Summit” was hosted by Domino’s Pizza at their World Headquarters in Ann Arbor, Michigan. It was a great day of learning, sharing and networking for 80+ chapter members, guests and business partners.
The day started out with an update from Chapter President, Kim Sokol, of Kelly Services, followed by a “Welcome to Domino’s” from Terri Haffey, Domino’s Customer Care Manager, and VP of Membership for the GLC. Attendees were then inspired by Domino’s CEO, Patrick Doyle, who provided insight into the Domino’s customer experience journey.
The day was jam-packed with presentations from Domino’s Customer Care, Wilke Global on Millenial Best Practices, General Motors and Ipsos, Detroit Edison Customer Care, Invantage Group with cell phone laws and regulations, and predictive analytics presented by Concentrix. In between, all attendees enjoyed Domino’s pizza for lunch while participating in a fun networking activity.
If you attended the event or missed the event and want to see the presenters' slides and/or event photos, they are available HERE and are accessible any time via our website (www.socap.org/chapters/great-lakes).
See you all at the next event!
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