2014 Technology Summit

2014 SOCAP Great Lakes Chapter Technology Summit at the Flagstar HQ in Troy, MI

Due to a packed agenda and with diverse speakers, we had an outstanding turn out for this year's Technology Summit.

This year's host was Aimee Spurlock and our host site was Flagstar Bank's Headquarters in Troy, Michigan. Flagstar provided a tasty lunch before things got started and people were given a chance to network and/or discuss the day's agenda.

Three companies and their partners gave members and guests informative and insightful strategies on how they operate using various tools. Nestle and Wilke Global; Domino's Pizza and Astute Solutions; and OnStar using Uptivity. Here are some of the key points made during the presentations:

• Nestle: "Respect the customer's chosen channel."
• Domino's Pizza: "Failure is an option; learn from your mistakes." See their presentation HERE.
• OnStar: "Speech Analytics can be used for 3 major areas: (1) Agent Performance, (2) Business Intelligence, and (3) Continuous Improvement." 

During the event, some cool prizes were handed out. Gifts bags were created using promotional items donated from various companies. Interested in donating a cool promotional item with your companies logo on it? Go to our SOCAP International Home Page for more information on how to submit your donation and possibly win a prize at the end of the year!

And finally, we ended the day with a Networking activities at both the summit and at Red Robin.

Be sure to check out more about this event, and others, at the following links:

• See more Pictures HERE
• Interested in attending our next event? Go HERE
• Want to be a Speaker, Donate your Company's Promotional Items or you just want to learn more about our Chapter? Go HERE